Hotluck
Return Policy
We strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward return policy to make the process as easy as possible.
1. Return Eligibility
a. Return Period:
- You can request a return within 30 days of receiving your order.
b. Condition of Items:
- Items must be unused, in their original packaging, and in the same condition as when you received them.
2. Non-Returnable Items
a. Custom or Personalized Products:
- Custom-made or personalized items cannot be returned or exchanged.
b. Perishable Goods:
- Perishable goods such as food, flowers, or other items that expire quickly are not eligible for return.
c. Final Sale Items:
- Items marked as final sale are not eligible for return.
3. Return Process
a. Contact Customer Service:
- To initiate a return, please contact our customer service team at [hotluck88888@outlook.com] with your order number and reason for return.
b. Return Authorization:
- Our customer service team will provide you with a return authorization and instructions on how to send your item back to us.
c. Return Shipping:
- Customers are responsible for return shipping costs unless the item is defective or we made an error with your order.
4. Refunds
a. Refund Processing:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days.
b. Partial Refunds:
- Partial refunds may be granted for items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.
5. Exchanges
a. Defective or Damaged Items:
- If you received a defective or damaged item, please contact us immediately for an exchange. We will cover the shipping costs for the exchange.
b. Exchange Process:
- To exchange an item, follow the return process and indicate that you would like an exchange. We will ship the replacement item once we receive and inspect the returned item.
6. Late or Missing Refunds
a. Check Your Account:
- If you haven’t received a refund yet, first check your bank account again.
b. Contact Your Bank:
- Then contact your credit card company; it may take some time before your refund is officially posted.
c. Contact Us:
- If you’ve done all of this and still have not received your refund, please contact us at [hotluck88888@outlook.com].
7. Gifts
a. Gift Returns:
- If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
8. Contact Information
a. Customer Service:
- For any return requests or inquiries, please contact our customer service team at [hotluck88888@outlook.com].
9. Policy Changes
a. Modifications:
- We reserve the right to modify this return policy at any time. Any changes will be posted on this page, and continued use of our website signifies your acceptance of the updated policy.