Hotluck
Order Modification Policy
We understand that sometimes you may need to make changes to your order. Our order modification policy is designed to be flexible and accommodating to ensure your satisfaction.
1. Order Modification Eligibility
a. Timing:
- Orders can be modified if they have not yet been processed or shipped. Please contact us as soon as possible if you need to make changes to your order.
b. Types of Modifications:
- Modifications may include changes to the shipping address, adding or removing items, changing item quantities, or updating payment information.
2. How to Modify Your Order
a. Contact Customer Service:
- To request a modification, please contact our customer service team at [hotluck88888@outlook.com] with your order number and details of the modification you need.
b. Confirmation:
- Our customer service team will confirm whether the modification is possible and provide you with further instructions. Please note that modifications are subject to availability and may affect the order processing time.
3. Shipping Address Changes
a. Before Shipment:
- If your order has not yet been shipped, you can request a change to the shipping address.
b. After Shipment:
- Once the order has been shipped, we are unable to change the shipping address. You may need to contact the shipping carrier directly to request any changes.
4. Adding or Removing Items
a. Before Processing:
- If your order has not yet been processed, you can request to add or remove items. Any additional charges or refunds will be processed accordingly.
b. After Processing:
- If the order has already been processed, adding or removing items may not be possible. You may need to place a new order for additional items or follow our return policy for unwanted items.
5. Changing Item Quantities
a. Before Processing:
- If your order has not yet been processed, you can request changes to item quantities. Any price adjustments will be processed accordingly.
b. After Processing:
- If the order has already been processed, changing item quantities may not be possible. You may need to place a new order or follow our return policy for adjustments.
6. Updating Payment Information
a. Before Payment Confirmation:
- If your payment has not yet been confirmed, you can update your payment information. Please contact customer service to make the necessary changes.
b. After Payment Confirmation:
- Once payment has been confirmed, updating payment information may not be possible. You may need to cancel the order and place a new one with the correct payment details.
7. Policy Changes
a. Modifications:
- We reserve the right to modify this order modification policy at any time. Any changes will be posted on this page, and continued use of our website signifies your acceptance of the updated policy.
8. Contact Information
a. Customer Service:
- For any order modification requests or inquiries, please contact our customer service team at [hotluck88888@outlook.com].