Hotluck
Cancellation Policy
We understand that sometimes you may need to cancel an order. Our cancellation policy is designed to be clear and fair for both parties. Please read the following details carefully.
1. Order Cancellation by Customer
a. Timing:
- If you wish to cancel your order, please contact us as soon as possible. Orders can only be canceled if they have not yet been processed or shipped.
b. How to Cancel:
- To cancel your order, please contact our customer service team via email or phone with your order number and cancellation request.
c. Refunds:
- If your order is successfully canceled, a full refund will be issued to your original payment method. Please allow 5-7 business days for the refund to be processed and reflected in your account.
2. Order Cancellation by Us
a. Reasons for Cancellation:
- We reserve the right to cancel orders for various reasons, including but not limited to:
- Product out of stock
- Pricing errors
- Payment issues
- Suspected fraudulent activity
b. Notification:
- If we cancel your order, we will notify you via email or phone with the reason for cancellation. You will not be charged for the canceled order, and any payments made will be refunded.
3. Post-Shipment Cancellations
a. Shipped Orders:
- Once an order has been shipped, it cannot be canceled. If you no longer want the product, you will n
4. Non-Cancellable Items
a. Custom or Personalized Items:
- Orders for custom or personalized items cannot be canceled once production has begun. Please review your order carefully before confirming.
5. Contact Information
a. Customer Service:
- For any cancellation requests or inquiries, please contact our customer service team at [hotluck88888@outlook.com]
6. Policy Changes
a. Modifications:
- We reserve the right to modify this cancellation policy at any time. Any changes will be posted on this page, and continued u.